SUPPORT
Keeping your IT running smoothly…
Rapid Response
Get any IT issue resolved quickly and keep your business moving. You need the specialist support at your fingertips to prevent disruption and we have engineers who support businesses every day to fix problems as soon as possible.
Reliable Service
Providing you with dedicated and professional engineers you can rely on and trust. Also with an in-house Service Desk, we can offer a single point of contact for all your IT issues.
Mitigate Risk
We work in a threatening cyber environment, with viruses and malware posing an everyday risk. These risks are entirely manageable through routine maintenance, patching and best practice. We’re experienced in identifying vulnerabilities and implementing improved security measures to stop these threats.
Future-proof your school
Make the most of new technology to drive your business forward. We don’t just provide IT support, we help you evolve with it. We’re up-to-date with the latest technologies and can help improve business performance and efficiency through technology.
To register with HaloITSM, please use the link below, where you’ll be able to create a new account and log in to manage all your IT support. Once set up with a new account we suggest bookmarking or saving this link to your desktop for swift and easy access.
Everyone who has registered, can Report an issue (e.g. something not working or needing help with something), You can also Request Something (e.g. to buy or add to the school), read Help Articles (helpful quick fixes for issues), and see all your Open tickets.
No need to call for updates! You can view your ticket progress in HaloITSM under ‘My tickets’ on the home page.
You’ll be able to see all your Open tickets and the actions that have been taken. You will be able to interact directly with the team dealing with your ticket. Your emails sent to HaloITSM will go straight onto the system enabling much more effective communication.
Here is a handy HaloITSM demonstration for how to log calls.
If you have any issues or problems adding a new account to HaloITSM, please email sccict@somerset.gov.uk. Remember. the quickest way to log a ticket is via Halo.